Abdel
Abdelrahman Mohamed Fayez Mostafa+974 3355 7917 | Email: <Aem_rs@hotmail.com> | Doha, Qatar [LinkedIn Profile](https://www.linkedin.com/in/abdelrahman-el-afandy-05680828) Professional SummaryDynamic professional with a unique blend of Operations Management expertise and Tour Guide experience, offering exceptional leadership, strategic planning, and customer service skills. Transitioned into tourism during the FIFA World Cup 2022, delivering engaging tours across Qatar’s cultural, historical, and adventure landmarks. Adept at fostering client relationships, managing diverse groups, and creating memorable experiences. Combines organizational excellence with a passion for storytelling and cultural exchange. Core Competencies- Cross-Cultural Communication & Multilingual Guiding (Arabic/English) - Customer Service Excellence & Conflict Resolution - Strategic Operations Management & Process Optimization - Team Leadership & Training - Itinerary Planning & Logistics Coordination - Historical/Cultural Expertise in Qatari Heritage & Modern Attractions Tour Guide ExperienceFreelance Tour Guide 2022 – Present Collaborated with leading tourism companies to deliver tailored tours for international visitors, including: - Companies: Overseas, Oryx Tours, Unique Choice, Q Moments, Regency, Doha Tour, gulf adventure….- Tour Types: - Cultural&City Tours: Souq Waqif, Msheireb Museums, Katara Cultural Village, The Pearl, Lusail City, Mohammed bin Abdelwahab Mosque. - Historical&Educational Tours: National Museum of Qatar (NMOQ), Sheikh Faisal bin Qassim Museum, Zubarah Archaeological Site, Education City. - Adventure&Specialty Tours: Dune Bashing, Safari, Al Shaqab Equestrian Center, Barzan Towers, and art installations like *Shadows Travelling on the Sea of the Day*. - Key Achievements: - Guided 200+ groups during the FIFA World Cup 2022, earning a 98% client satisfaction rate. - Developed multilingual tour scripts to cater to diverse audiences, enhancing accessibility. Professional Experience Senior Clerk / Acting Clerical Team Supervisor* *Hamad Medical Corporation (HMC)* | Sep 2020 – 2023 - Led a 20-member team in managing pandemic quarantine operations, emphasizing clear communication and crisis response. - Streamlined administrative workflows, reducing processing time by 30%. Operations Manager *Hitard Engineering* | Apr 2015 – Present (Part-Time/Consulting) - Oversaw project logistics, budgeting, and vendor relations, skills adapted to tour planning and resource management. (Additional roles in operations/business management listed concisely upon request.)Education&Certifications - B.Com in Accounting: Ain Shams University, Cairo, Egypt - Tour Guide Certification: Qatar Tourism Authority (QTA) Training Program (2022) - PMP Certification (In Progress) | **Advanced Strategic Planning** | **Risk Management** Skills - Technical: MS Office Suite, Cerner, Historical Research Tools, Multilingual Scriptwriting - Soft Skills: Client Engagement, Public Speaking, Crisis Management, Adaptability Languages - Arabic: Native - English: Fluent